Focus Global
Returns & refunds
14-day no-hassle returns on most items. Here's how it works.
Track an orderEligibility
Items must be unused, in original packaging, with all accessories. Software, opened earbuds and personalised items are non-returnable for hygiene reasons.
How to request
Open your order in My Orders and tap Request return, or email admin@focusglobal.co.zw with your order number.
Refund timing
Refunds are processed within 3–5 business days after the item is received and inspected, to the original payment method.
Need help?
admin@focusglobal.co.zw
+263 71 267 4797
Regal Star House, Harare